Terms and Conditions
1. General Information
These terms and conditions (hereinafter, the 'Terms') govern the use of services offered by Wally Pickers S.L., with registered office at C/Francisco de Medina y Mendoza 50, 19171 Cabanillas del Campo (Guadalajara), Spain, and CIF B-21954870. By accessing and using our services, you agree to be bound by these Terms.
2. Services Offered
Wally Pickers S.L. is dedicated to importing and distributing international food products, cleaning products, and cosmetics. Our services are exclusively directed to businesses (B2B), including restaurants, hotels, supermarkets, wholesalers, and other commercial establishments. We offer a consultation service where clients request information about products of interest and receive personalized commercial proposals.
3. Consultation and Quotation Process
Our website functions as an informative catalog where clients can explore products and request information. No public prices are displayed. Inquiries are made through contact forms or direct communication. Each information request is evaluated individually and a personalized quotation is provided based on volumes, order frequency, and client profile.
4. Commercial Proposals and Conditions
Commercial proposals are specific to each client and have limited validity in time, which will be specified in each quotation. Prices, payment conditions, delivery terms, and commercial terms are established case by case. There is no obligation to purchase on the part of the client when requesting information, nor obligation to sell on our part when providing a quotation.
5. Order Formalization
Orders are formalized only after mutual acceptance of a specific commercial proposal. The process includes: (1) client information request, (2) evaluation and commercial proposal on our part, (3) term negotiation if necessary, and (4) formal order confirmation with agreed conditions. We reserve the right to reject requests or not provide quotations according to our commercial criteria.
6. Delivery and Transport
Delivery terms are specified in each accepted commercial proposal and may vary according to product availability, requested volumes, and delivery location. Wally Pickers S.L. is not responsible for delays caused by circumstances beyond our control, including transport problems, customs, supplier availability, or force majeure.
7. Quality and Returns
All our products comply with European quality standards and specifications agreed in the commercial proposal. In case of defective products or non-conforming to what was agreed, the client must notify within a maximum period of 48 hours from reception. Returns and claims will be evaluated case by case according to specific circumstances and terms agreed in each operation.
8. Commercial Information Confidentiality
All commercial information exchanged, including prices, conditions, volumes, and proposal terms, is considered confidential between the parties. Clients commit not to disclose this information to third parties without express authorization. Similarly, Wally Pickers S.L. will maintain the confidentiality of its clients' commercial information.
9. Responsibility
Wally Pickers S.L. commits to providing truthful product information and complying with specifications agreed in accepted commercial proposals. Our responsibility is limited to the value of products delivered according to agreed terms and in no case will include indirect damages, loss of profits, or consequential damages.
10. Modifications and Applicable Law
These terms may be modified at any time, with modifications being applicable to new inquiries and proposals subsequent to their publication. Specific commercial relationships already established will maintain the originally agreed terms. These terms are governed by Spanish legislation and any dispute will be resolved by the competent courts of Guadalajara, Spain.
Last updated: August 6, 2025